Additionally, it has employed Nvidia Riva to enable live transcription and translation for call center representatives, as stated in a regulatory document.
“Telecommunications companies are more and more using advanced AI technologies to boost their business efficiency through smarter networks, more effective processes, and better customer support.
Using Nvidia’s comprehensive computing and AI system, Infosys Topaz is providing a collection of specialized solutions designed to assist telecom companies in speeding up and making their use of generative AI more efficient, Ronnie Vasishta, the Senior Vice President of Telecom at Nvidia, mentioned.
These AI solutions powered by generative technology have led to up to a 61 percent decrease in lag time and a 22 percent direct enhancement in accuracy, as mentioned in the document.
Infosys stock ended down by 0.35 percent at Rs 1,932.40 each on the BSE.